Zeacom, a provider of multi-channel contact center and business process automation solutions, has announced the latest version of its Zeacom Communications Center, or ZCC, software.
ZCC 6.2 continues Zeacom's investment in Microsoft Lync integration, while offering enhanced business intelligence, mobility and deployment options across a wide range of telephony platforms.
ZCC 6.2 also introduces flexible deployment options, including a hybrid environment which allows organizations to trial Lync while maintaining their existing telephony infrastructure. IT Managers can prove the technology in a controlled environment before moving their customer facing contact center to a new voice platform, the company said.
Customers benefit from faster migration and more database management options due to Zeacom's migration to Microsoft SQL Server Database. ZCC 6.2 extends the measurement of customer satisfaction to additional telephony platforms through its Post Call Survey option, allowing customers to provide immediate feedback at the call's conclusion, without the agent's involvement. ZCC's email queuing and unified messaging solutions are now supported for Microsoft Office 365 and in a hosted exchange environment, the company added.
"Our customers need simple, effective productivity and business intelligence tools that enable their agents to deliver the best possible service," said Zeacom president, Ernie Wallerstein. "At the same time, organizations want a choice of telephony infrastructure, and the ability to maximize its value to the business. The latest version of ZCC continues to offer our customers unprecedented flexibility, while demonstrating Zeacom's commitment to driving contact center productivity and customer satisfaction."