Pepco, a subsidiary of Pepco Holdings, Inc., has unveiled a new upgraded streetlight reporting system for its customers.
According to the company, the new streamlined reporting system improves the ability of customers to use pole numbers and addresses to submit streetlight outages via the Internet. Customers can access maps depicting streetlight locations using the Bing mapping engine.
Once a streetlight problem is reported, the new reporting system sends the customer an email with a tracking number, location and pole number. When a streetlight is submitted for repair, the respective icon on the map will appear red; once the light has been repaired, its respective icon will turn green.
"This new streetlight reporting system provides customers with consistent feedback when an outage is reported and when it is restored," said Thomas Graham, president, Pepco Region. "This system allows Pepco to record comprehensive outage data for streetlights and outage reports and should eliminate the data problems that result in extended streetlight outages."