Pegasystems Inc., a provider of business process management and customer relationship management solutions, has announced that Hawaii Medical Service Association, or HMSA, has selected Pega technology to improve product development operations.
According to Pegasystems, HMSA will implement Pega Product Composer System (PCS) to gain new product innovation and efficiencies for its members. The solution will proactively guide product development activity providing benefit-based components that intelligently structure all product elements and language, driving speed, transparency and inventiveness in product creation. Pega's core technology combines rules with smart processes to transform product configuration and lifecycle management for optimal operational readiness and execution.
With products created through Pega, HMSA customer service agents will have easy access to full details of members' coverage. Product information will be provided in language best suited for accurate and supportive inquiry resolution and heightened customer satisfaction.